- What is PII?
PII is any information that can be used to personally identify you, including, but not limited to:
- Information you provide in connection with your purchase of or subscription to Dynamic Packet Consumer Services including your name, mailing and/or shipping address, telephone number, email address, and credit card number.
- Transaction and activity information about your Dynamic Packet Consumer Services; your customer account and billing records; your interactions with our customer service and/or technical support representatives over the telephone, email or through online chat; and your contest entries.
- Information obtained by Dynamic Packet through its Refer a Friend Program.
- How Dynamic Packet uses your PII
Dynamic Packet uses your PII to (i) provide your Dynamic Packet Consumer Services to you, (ii) establish and manage your customer account and billing records, (iii) contact you about your customer account including your Dynamic Packet Consumer Services and other products and services that we offer or that we offer in conjunction with an affiliate company, (iv) provide you with additional information that may be of interest to you such as news about Dynamic Packet, (v) resolve billing problems, (vi) provide customized technical support, (vii) monitor your Dynamic Packet Consumer Services, (viii) monitor and protect our network, (ix) protect against fraudulent, abusive, unauthorized or unlawful use of the Dynamic Packet Consumer Services, (x) provide customized personal start pages, and (xi) administer surveys and contests.
If you apply online for a position at Dynamic Packet, we will only use the information you provide for job recruitment and other customary human resources purposes.
Dynamic Packet may supplement your PII with information received from publicly available sources, such as demographic information, to help us develop and improve the Dynamic Packet Consumer Services and to send marketing offers to you that may be of interest to you.
- How Dynamic Packet protects the Security of PII
Dynamic Packet has implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your PII and non-personally identifiable information. We use industry standards to secure PII when it is being collected and transmitted over the Internet as well as firewalls, security monitoring, encryption and intrusion detection software. Although we cannot guarantee that our information security program will prevent every unauthorized attempt to access, use or disclose your PII, we maintain security and incident response practices to handle incidents involving unauthorized access, use or disclosure of your PII.
Under our practices and policies, access to PII is authorized only for Dynamic Packet employees and contractors who have a business need for such access, and records are retained in accordance with applicable laws and then securely destroyed. Dynamic Packet employees and contractors are trained on the importance of protecting privacy and on the proper access to, use of and disclosure of PII.
As an extra precaution, you should not share your account PIN with anyone. Dynamic Packet will only ask you for your account PIN as part of a customer service or technical support call or online chat, and only in cases where you request customer support to access your account information or you request customer service or technical support in connection with the Dynamic Packet Consumer Services.
- Sharing of PII in Limited Circumstances
Dynamic Packet will not share, sell, or license your PII to third parties for their marketing purposes without your consent. Dynamic Packet may disclose your PII in response to:
- Subpoenas, court orders, search warrants or other valid legal process, or as otherwise authorized by law,
- Circumstances where Dynamic Packet has a good faith belief that a crime has been committed by an Dynamic Packet customer or visitor,
- An emergency that poses a safety threat to you or another person, or
- Possible violations of the Dynamic Packet Acceptable Use Policy or other Dynamic Packet policies, available at com/policies/.
When Dynamic Packet uses third parties to perform business functions on our behalf, we require them through contracts to treat your PII confidentially and to only use your PII for the express purpose of providing the specific business functions for Dynamic Packet. Examples of such third parties include, but are not limited to: (i) merchant banks for credit card authorizations, (ii) collection agencies, (iii) customer service companies, and (iv) market research companies.
Some Dynamic Packet Consumer Services are offered to Dynamic Packet customers in conjunction with a third-party vendor. To provide these services, the vendor may need to collect and retain your PII but the vendor will be required by contract with Dynamic Packet to maintain the confidentiality of your PII.
If ownership of Dynamic Packet changes, including as a result of a merger, acquisition, or the sale of its assets, your PII may be transferred or assigned as part of the transferred assets. If such a transfer results in a material change in the use of your PII, we will notify you about the material change.
Dynamic Packet also uses advertising networks that customize and serve third party advertisements or other content on the Dynamic Packet Consumer Website. The servers of these advertising networks place and access cookies and similar technologies in browsers to collect Non-PII information about your visits to the Dynamic Packet Consumer Website. These kinds of tracking and analytics are done in the aggregate and are anonymous.
- Your Opt In and Opt Out Choices
If you are an Dynamic Packet subscriber, you may exercise your opt out option not to receive email marketing communications from Dynamic Packet by (i) clicking the links under communications preferences on the bottom of these email marketing communications. If you choose to opt out of email marketing communications, you will still receive Dynamic Packet’s newsletter. You may opt out of receiving the newsletter by clicking on the link at the bottom of the newsletter.
You also may contact Dynamic Packet Customer Service via telephone or live chat regarding your opt in or opt out choices. Your opt out choices will remain in effect until you change them. You cannot opt out of receiving administrative communications from Dynamic Packet because they communicate information that affects your customer account.
All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. For example, you can manage cookie preferences set by Dynamic Packet by adjusting the settings in your browser not to accept cookies. If your browser is set to reject cookies, Dynamic Packet will not be able to provide you with personalized features on the Dynamic Packet Consumer Website. The Dynamic Packet Consumer Website does not honor do not track requests from browsers. If you would like more information about opting out of Internet-based advertising in general, you can go to www.networkadvertising.org/faq/.
If you post any comments to any of the public areas of the Dynamic Packet Consumer Website such as blogs, forums or Dynamic Packet’s Facebook page, or Dynamic Packet’s Twitter account, your comments can be read or used by others and any PII that you post in such public areas could be used by others to contact you or for other purposes. You should exercise caution when deciding to disclose any information in these public areas. Dynamic Packet is not responsible for any PII you choose to submit through the public areas of the Dynamic Packet Consumer Website, third party websites or social networking services.
- Protection of Children
Protecting children’s privacy is especially important to us. You must be 18 years of age or older to order and receive the Dynamic Packet Consumer Services. Dynamic Packet does not knowingly ask for or collect PII from any person under the age of 18.
Dynamic Packet recommends that children ask a parent for permission before sending any PII anywhere using the Internet. For further information about tips, techniques and resources about Internet safety, please visit www.GetNetWise.org or www.StaySafeOnline.org.
- California Privacy Rights
California Civil Code Section 1798.83, also known as S.B. 27, allows our California customers to request certain information regarding our disclosures in the prior calendar year, if any, of PII to third parties for their own direct marketing purposes. If you are a California resident and want to make such a request, please contact us at consumerprivacy@DynamicPacket.com or Dynamic Packet Corporation, Legal Department/Consumer Privacy, 1201 Orange St #600, Wilmington, DE 19899 and include your name and address. Please note that under California law, businesses are only required to respond to a customer request for this information once during any calendar year.
- International Visitors
- How to Contact Us
Effective Date: April 11, 2015