The Business VoIP service is rich with features. What follows is a comprehensive list of those features and a detailed description of the feature. Most of these features come standard with our service. Our service is flexible and scalable, and many of these options can be specifically tailored to your business needs.

Call Management Features

Call Queuing:

Call blocking prompted by individual IP or soft phones.

Caller ID Blocking:

Disable Caller-id for all outbound calls made from your PBX.

Music on hold and transfer:

Royalty free music which plays on hold and while a call is being transferred.

Custom Music on hold and transfer:

Music provided by the customer which can be uploaded to the Dynamic Packet hosted PBX.

Commercial on hold and transfer:

Multiple commercials uploaded to the Dynamic Packet PBX which can play on hold and transfer at unique to specific locations.

E911, complaint with FCC mandates:

Every location and phone number where you utilize a Dynamic Packet device or Soft Phone must have an associated E911 charge and entry in the Dynamic Packet Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also responsible to update this information with Dynamic Packet if you move any device to a new location per the Dynamic Packet Terms of Service.

Call Recording:

Selectively record calls for training or documentation purposes.


Allows callers to select from menu options using a standard telephone keypad. Calls can be routed to mailboxes, groups, extensions, conference rooms, call queues, or unlimited depths of additional auto attendants.

Call Forwarding:

Forward calls via your device or soft phone. Calls may be forwarded to any extension or phone number. Forwarding functionality may vary by manufacturer.

Conditional call-forwarding:

  • forward on Do Not Disturb
  • forward on busy
  • forward when unavailable
  • forward always

Direct Inward Dialing:

Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.

Call waiting w/ Indicator:

Indicates incoming call (and caller ID) while another call is in process.

Call Transfer:

Attended Transfer:

Transfer a call to an extension, group, or phone number after announcing the party being transferred.

Unattended Transfer (Blind Transfer): Transfer a call to another extension, group, or phone number without announcing the party being transferred.


Setup a personal assistant to “follow you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Conference Calling Features:

Conference Bridging:

Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Three-way conference calling:

After making or receiving a call, a user may conference in any third party for a 3-way call.

Voicemail Features

Visual indicators for messages:

Indicates message (and caller ID, if available) while another call is in process.

Voicemail groups:

Categorizes incoming voicemail and sorts them accordingly.

Voicemail to email:

After a voice mail is received, an email will be sent to the corresponding account as a .wav file.